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Hi, I'm Koen Goos.
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"The Unified Service Excellence Framework (USEF) integrates advanced architectural frameworks such as TOGAF, COBIT and ARIS, and uses modeling languages such as UML, BPMN and Archimate. This combination provides a holistic approach to ICT service management, covering the full spectrum of needs , from strategy to execution. USEF promises a future in which ICT services are not only agile and efficient, but also of high quality and perfectly match business objectives."
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From chaos to harmony: implementing USEF as a transformation of a department
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